Frequently Asked Questions
Everything you need to know about finding your perfect pair of dance shoes.
How do I choose the correct size for my dance shoes?
Dance shoes should fit like a second skin. We recommend ordering your standard street shoe size unless otherwise noted on the product page. Please refer to our detailed Size Guide for specific measurements for Latin, Ballroom, and Jazz styles.
What is the difference between suede soles and rubber soles?
Suede soles are designed for indoor dance floors, providing the perfect balance of grip and slide for spins. Rubber soles are more versatile and can be worn outdoors or on high-friction surfaces where more traction is required.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return policy for dance footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid scuffing the soles, as damaged soles are not eligible for a refund.
Do you offer customization for heel heights?
Yes, many of our professional Latin and Ballroom styles are available for custom order with various heel heights ranging from 1.5 to 4 inches. Please contact our support team for custom manufacturing timelines.
How should I maintain and clean my suede soles?
To maintain the grip of your suede soles, we recommend using a specialized wire dance shoe brush to gently scrape away wax and dirt buildup after every few uses.